• Frequently Asked Questions 

    1. Why is the picture not on? Or "Weak Signal" or "No Program" appears.

    2. Can I watch Pay Cable TV by selecting "Cable" in the Channel ? Input Selection menu?

    3. Why does the Converter Box turn off suddenly after several hours?

    4. Can I get a replacement remote for my converter box?

    5. Can I use my Universal Remote Control to operate the converter box?

    6. The Remote Control does not work for my TV. How do I search for programming codes using the remote that came with my converter box?

    7. I want the picture to be full screen. Why are there black bars around the picture?

    8. Do I need a special antenna to receive digital or high-definition TV?

    9. How do I get the best audio and video from my converter box?

    10. Why don´t I get the same stations in digital that I got in analog?

    11. I used to be able to receive channel "X" with my TV. Why doesn´t the converter box receive channel "X"?

    12. What is the difference between "Weak Signal" and "No Program"?

    13. How do I know which direction to point my antenna?

    14. How do I use the volume control on the converter box?

    15. Why don´t the Closed Caption options work for Font Size, Style, and Color?

    16. The Setup Wizard did not come on when I first powered on the converter box. Can I run the Setup Wizard again?

    17. Where can I find additional help?

    18. How do I connect both a converter box and antenna to my TV?

    19. Not all the broadcasters in my area are digital and my converter box doesn´t have pass-through capability (15-149). How do I receive analog channels?

    20. Universal Remote Control does not work. Is there any wrong with U-Remote Control or DTV Converter Box?



    FAQ for Analog Pass-through model only

    21. Does the pass-through function work if I unplug the converter box power cord?

    22. How can I change to a DTV channel from an analog channel?

    23. The Converter Box suddenly turned off when I pressed A/D button on the remote while auto-scan was running.

    24. While watching an analog channel, I was messing around with the remote and the picture went "noisy"

     


    Why is the picture not on? Or "Weak Signal" or "No Program" appears.

    Please make sure Auto Scan is completed correctly to receive DTV channels.
    If not, press Menu on the remote to select Channel -> Auto Scan.

    NOTE: Unlike Analog broadcasting, Digital TV Channel information must be received through Auto Scan before watching DTV broadcasting.


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    Can I watch Pay Cable TV by selecting "Cable" in the Channel ? Input Selection menu?
    No. You can not watch Pay Cable TV broadcasting with this DTV Converter box.
    If you select "Cable" in Input Selection on the menu, you can only watch free retransmitted Over-the-Air channels.


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    Why does the Converter Box turn off suddenly after several hours?
    The DTV Converter Box is automatically turned off after 4 hours of user inactivity,
    as recommended by U.S Environmental Protection Agency to conserve energy. .

    If you want to disable the auto power down
    1) Press the Menu button on the remote.
    2) Select Function -> Time -> Power Down.
    3) Select Off or the desired power down time

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    Can I get a replacement remote for my converter box?
    Yes, you can order one from your local RadioShack store.

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    Can I use my Universal Remote Control to operate the converter box?
    Yes, follow the guidelines below for the different Universal Remotes and Converter Boxes sold at RadioShack.
    Digital Stream Digital to Analog Converter Box (Model DTX9900, SKU 15-149)

    If the date code on your model is April 2008 (04A08) or later, the following universal remotes from RadioShack will work, with the exceptions as listed below.

    Notes:
    1. EPG is the Guide button.
    2. PREV is the Last button.
    3. Limited functionality.
    4. OK button is combined with Mute button. Use Info button for OK.


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    The Remote Control does not work for my TV. How do I search for programming codes using the remote that came with my converter box?
    The remote that came with your DTV Converter Box may not control some TV brands.
    Be sure to follow the remote control programming instructions below, or see your Install Guide for specific brand programming codes.
    If you cannot control your TV with this remote, we recommend you use the remote control that came with your TV separately,
    or buy a universal remote that can control the TV as well as your converter box. (Refer to the previous question.)

    1) Make sure the TV is turned on during programming.

    2) Press and hold the TV Power button (left side in "TV" group of buttons, not the main converter box Power button in the upper right corner).
    The TV Power button has to be pressed and held the whole time programming is in progress. When the TV Power button is released, programming stops.

    3) Press the Up Arrow slowly and repeatedly until the TV turns off. Allow time between presses (about a second) for the remote to send the code and for the TV to respond (if it will respond to the code)
    After about 105 Up Arrow presses, the remote will have gone through the entire list of TV codes. To try again, use the same procedure, but press the Down Arrow to scan through the TV codes in the opposite direction.

    4) Once the TV turns off, turn it back on using the remote and then check that all of the TV buttons work (Power, Input, and Volume +/-). If any of the TV buttons do not work, continue searching for a code from step 1.

    Note: If you want to reset the remote back to the beginning of the TV code list, clear the memory by removing the batteries and pressing some buttons on the remote. Then replace the batteries.

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    I want the picture to be full screen. Why are there black bars around the picture?
    The switch to digital allows several different formats of video to be transmitted. The converter box has a zoom feature on it that will allow to maximize the image to best suit your display. Use the Zoom button on the remote to enlarge or shrink the image to your satisfaction.

    The black bars around the picture are referred to as the "Windowboxing" or "postage-stamp" effect: The TV picture occupies the center of the screen, leaving black bars above, below and on either side of the picture. This occurs because the digital broadcasts of network stations are in most cases formatted for widescreen HDTVs. When shown on a non-widescreen TV, the image will show black bars above and below.

    However, a lot of digital broadcasts are not widescreen. Very few daytime shows, like syndicated shows and reruns of old sitcoms, are widescreen. The stations deal with this by inserting black bars to the left and right of the image to pad out the widescreen frame. On a non-wide TV, the result is windowboxing. That nice 32-inch TV you got five years ago is turned into a 24-incher.

    When you press the Zoom button on the remote that comes with the converter box, the picture expands so it fills the screen. But be careful; when the next show comes on, it might have been shot in widescreen. The "zoom" mode will still be on, which means only the center of the image will be visible. The left and right sides will fall outside the screen, but you won´t know that, unless you start pressing the Zoom button again to cycle through a few options until you get to the letterboxed mode.

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    Do I need a special antenna to receive digital or high-definition TV?
    No. In general, if an antenna has reasonable reception for both VHF (channels 2-13) and UHF (channels 14-69), it will also work for digital TV. Most (not all) digital TV stations broadcast on UHF. However, if you are using "rabbit ears" (two straight antenna rods with no UHF antenna loop), you may need to upgrade to a combination UHF/VHF antenna.


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    How do I get the best audio and video from my converter box?
    While the RF or antenna output provides a good picture, you can get better audio and video by using the composite video and stereo audio jack on the back panel. To connect you will need 3 cables with phone plugs to connect these outputs to the Audio/Video inputs on your TV.


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    Why don´t I get the same stations in digital that I got in analog?
    One reason may be that the analog and digital broadcasts come from different sources. In fact, in some instances the digital transmitter can be miles away from the tower that is transmitting the analog signal. So the distance from your location may affect the quality and number of station that you receive. To address this issue, you can upgrade the antenna you are using.
    Another reason may be that the stations have not turned on their digital transmitter. Nothing can be done until the broadcaster decides to make the transition. In most cases, people receive more digital stations than they do analog stations and with significant improvement in quality.


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    WI used to be able to receive channel "X" with my TV. Why does not the converter box receive channel "X"?
    There are two possibilities. First, the TV station may not be broadcasting in digital yet. Go to www.antennaweb.org or www.titantv.com to see which stations are currently broadcasting in digital. The second possibility is related to the band the channel is broadcast on (UHF or VHF). With digital TV, the channel number displayed is not necessarily the frequency that channel is broadcast on. For example, digital TV channel 5-1 may actually be broadcast on UHF frequency 41. You may have to upgrade your antenna.


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    What is the difference between "Weak Signal" and "No Program"?
    1. Weak Signal appears when the DTV Converter Box can not receive any DTV channels due to weak signal strength.
    2. No program appears when the DTV Converter Box received DTV RF Signal without audio/video source, such as when the broadcaster transmits the scrambled signal for testing.


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    How do I know which direction to point my antenna?
    The signal strength meter (METER button on remote) is useful for pointing or positioning an antenna. Go to www.antennaweb.org to see where TV stations broadcast from relative to your location. Go to "Choose an antenna" and enter your address or Zip Code. Choose "View Street Level Map" to see the directions of the broadcast towers from your location. This is useful for pointing directional antennas.


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    How do I use the volume control on the converter box?
    Set your television volume to a level slightly above the volume level you want to use. Then use the converter box remote to adjust it down to a comfortable listening level.


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    Why don´t the Closed Caption options work for Font Size, Style, and Color?
    In the CAPTION menu, set "CC Option" to "User" to change the Closed Caption options. The CC options are only effective for the CS1 to CS6 Closed Captioning. They are not available for CC1 or CC2.


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    The Setup Wizard didn´t come on when I first powered on the converter box. Can I run the Setup Wizard again?
    Press Menu, arrow down to the Function menu, and select Factory Reset. When the converter box restarts, the Setup Wizard will run. The channel scan during the Setup Wizard does not erase channels already stored. To scan for channels and erase previously stored channels, press Menu, Select Auto Scan, and then Rescan.


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    Where can I find additional help?
    1-866-706-4367 or www.dsconverter.com


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    How do I connect both a converter box and antenna to my TV?
    If your TV has Audio/Video (A/V) connections, you can install this bypass loop from your antenna to the coax connector on your TV.

    What you will need
    * Input line from your indoor or outdoor antenna
    * Qty. 1, Analog-to-Digital Converter Box
    (15-149)
    * Qty. 1, VHF/UHF Splitter-Combiner (15-2586)
    * Qty. 1, Six-foot Gold Series A/V Cable (15-3021)
    * Qty. 2, Six-foot coax cable with F connectors
    (15-3004)

    Instructions
    1. Connect the input from your antenna to the splitter.
    2. From the splitter, connect one six-foot coax cable to the Converter Box and one to the "Antenna In" connection on your TV.
    3. Connect the Converter Box to your TV with the A/V cable.
    4. Use the INPUT or TV/Video button on your remote to switch between analog and digital signals.


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    Not all the broadcasters in my area are digital and my converter box does not have pass-through capability (15-149). How do I receive analog channels?
    There are three categories of TV stations which are not currently required to convert to digital.

    1. Low-Power Television (LPTV) service is used in rural areas and in individual communities within large urban areas. These stations may be operated by high schools, colleges, churches, local governments, businesses, or even individual citizens.
    You know you have an LPTV station if the call sign contains the suffix -LP. Or if the call sign begins with the letters K or W followed by two numbers (their operating channel) and two additional letters.

    2. Class A TV Stations are similar to LPTV, but follow additional regulations. You know you have Class A stations if the call sign includes the suffix -CA.

    3. TV Translator Stations rebroadcast the programs of major, full-power TV broadcast stations. Translator stations typically serve communities that cannot receive the signals of free over-the-air TV stations because they are too far away or because of geography (such as uneven terrain or mountains).

    What you will need
    * Input line from your indoor or outdoor antenna
    * Qty. 1, Analog-to-Digital Converter Box
    * Qty. 1, High Isolation A/B Switch (15-1217)
    * Qty. 1, VHF/UHF Splitter-Combiner (15-2586)
    * Qty. 2, Six-foot coax cable with F connectors (15-3004)
    * Qty. 1, One-foot coax cable with F connectors (15-1590)
    * Qty. 1, Three-foot coax cable with F connectors (supplied with Converter Box)

    Instructions
    1. Connect the input from your antenna to the splitter.
    2. From the splitter, run one six-foot coax cable to the A/B switch and one to the Converter Box.
    3. Connect the Converter Box to the AB switch with the one-foot coax cable.
    4. Connect the A/B switch to your TV with the three-foot coax cable supplied with the Converter Box.
    5. Toggle the A/B switch to change from analog to digital signals.

    Use your existing cables when you can, or purchase cables from your local RadioShack store or www.RadioShack.com .

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    Universal Remote Control does not work. Is there any wrong with U-Remote Control or DTV Converter Box?
    The remote that came with your DTV Converter Box may not control some TV manufactures or TV brands.
    However, it does not mean that the remote or the converter box has any problem.
    If you can not control the TV with the Universal remote control of this converter box, we recommend you use the remote control of the TV and that of converter box separately or buy the universal remote controls that can control the TV as well as your converter box.
    (Refer to related information in the Install Guide)

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    Does the pass-through function work if I unplug the converter box power cord?
    No. In order to use analog pass-through function, the converter box must be in stand-by mode (LED Color is red) and connected to your analog TV

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    How can I change to a DTV channel from an analog channel?
    Tune your TV to the same channel that the converter box is set on (Ch. 3 or Ch. 4) and turn on the converter box by pressing the "Power" or "A/D" key on the remote.
    Then tune the converter box to the channel you want to view.

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    The Converter Box suddenly turned off when I pressed A/D button on the remote while auto-scan was running.
    The A/D button is used to switch between DTV mode and analog pass-through mode. Be careful not to press the A/D button while navigating on the Menu.
    The A/D button supersedes all functions on the Remote. Press the A/D button one more time to change into DTV mode and try auto-scan again on the menu

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    While watching an analog channel, I was messing around with the remote and the picture went "noisy"
    While watching an analog channel, if you happen to press the "Power" or "A/D" button on the remote, the converter box switches to DTV mode, but the analog channel may still be seen with some noise. Press "Power" or "A/D" button again to switch back to the analog channel

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